Organizations embarking on the implementation of a new mobile workforce management solution can expect significant benefits, including greater customer satisfaction and enhanced productivity.
Mobile workforce management solutions can help your service organization:
- meet critical service level agreement (SLA) levels
- shorten wait time windows
- reduce return visits
With information available in real-time, your customers can be kept up-to-date on the progress of their service requests, contributing to overall higher satisfaction.
Mobile workforce management solutions can increase your organization’s operational efficiency by:
- boosting workforce utilization
- reducing travel time
- optimizing the levels of resources and part inventories
By automating management tasks and providing greater visibility to your service operations, mobile workforce management solutions can enable your organization to reduce overhead and better control service costs.
The Cost and Risk of Customization
However, what you’ve probably learned from experience with other enterprise system implementations, these benefits don’t come without cost and risk.
According to the 2013 ERP Report published by Panorama Consulting:
- 56% of the companies that have implemented an ERP solution achieve less than 50% of the benefits they anticipated when the project was initiated
- 59% of the companies have exceeded the allocated project budget
- 53% have experienced schedule overruns
Customizations – and the costs and risks associated with them – don’t typically end with the initial software implementation. Slightly more than 60% of the respondents to a CFO Research study reported that their companies had made either moderate or substantial changes to their ERP systems in order to adapt them to changes in business processes after the initial implementation.
Even long after being incorporated into the system, all those customizations still exact a toll. When inevitably the time comes to upgrade the core application software, ensuring the customizations are compatible with the new version invariably adds to the upgrade cost and risk.
The costs and risks associated with system customizations make a compelling argument for avoiding them altogether. However, considering the small number of companies that can avoid customizations, that’s easier said than done.
The Benefits of a Boundary
If you have to customize, ensure you have a clear boundary between the core application and the developed customization. Creating a “boundary” between the core application delivered by your vendor and the customization developed on top of that application offers several key benefits:
- Freedom to use the most appropriate technologies for developing customizations, independent of the technology constraints of the vendor’s application.
- Ability to accelerate development cycles (and possibly save money) by using your own or third-party resources rather than depending on your software vendor to deploy customizations.
- Ability to maintain and upgrade the core application and the customizations independent of each other, drastically reducing the complexity of such upgrades and the associated costs and risks.
At the end of the day, the system has to meet your business requirements in order to deliver the benefits that prompted your organization to put the solution in place.
This is exactly why SatSafe provides a low-risk solution to the above challenges. The Mobile Workforce Management System of choice is GeoPal as there are no up-front setup costs. We even assist you in getting the system up and running for free for the first month. To learn more about GeoPal and how SatSafe can help you implement the system, please contact us for more information.